We have over 200 specialists based both in the UK and across EMEA dedicated to Identity and Privileged Access Management. Our team of seasoned identity experts has a successful track record of delivering IAM transformation, business change and advisory services as well as operational support.
Reduce identity and access management risks and protect your organisation against the abuse of privileged access with our Managed Digital Identity (MDI) services.
Our team of experts will streamline the support, maintenance, administration, and monitoring of your privileged and identity solutions to remediate inappropriate access and deliver continuous onboarding of privileged accounts.
Keep your business secure with our fully managed, 24/7 support, operational service.
Bringing together the best of technology, operational know-how and our global operations team, we can define, transform and run your Privileged Access Management (PAM) and Identity Governance and Administration (IGA) services for you.
Managed Identity Governance
Drive workforce productivity and innovation by delivering a fully managed digital identity service that can manage your workforce identity lifecycle and access management needs.
Managed Privileged Access
Built by PwC to help improve the effectiveness of your PAM operations, incorporating best practices that enables you to better manage, monitor and control your PAM service.
Business-as-usual (BAU) Operations
We ensure ongoing operations to keep the lights on with:
- 24/7 support for high priority incidents and standard UK business hour (8AM to 6PM) support for standard incidents and requests
- Access to our online Service Desk Portal to raise and track requests 24x7.
- Faster (under 60 minutes) incident response time
- Daily service health checks and monitoring
- Licence consumption monitoring and reporting
Solution Maintenance
We take overall ownership of your IAM and Privileged Access Management (PAM) solutions providing troubleshooting and debugging of application errors with support for disaster recovery and failover services. Example include:
- Solution patching and version upgrades
- Maintain solution code and configuration base
- Bug fixes
- Generate audit / compliance reports
Governance
We provide monthly service and performance reviews to ensure that the organisation's identity and access management services are providing the support you need with:
- A dedicated Service Manager will lead the delivery, provide you with service governance and coordination activities and is the primary coordination point for the on-going service.
- Access to a designated Customer Success Manager (CSM) to help maximise your service investments.
Service improvement
We provide proactive recommendations for service improvement including:
- Service governance metrics (KPIs) and reports
- Security issues if any
- New features that can improve service maturity
- Opportunities for process automation
Continuous change delivery (optional)
- To provide support to onboard privileged accounts and applications to identity technologies and rollout IAM and PAM capability across the business systems
Benefits
- 1. Creating value, for the long-term
- 2. Shared risk and shared success
- 3 .Hybrid service option to suit your business needs
- 4. Scalability and time to value
- 5. Helping you be more focused, cost-effective with improved efficiency
1. Creating value, for the long-term
Our Managed Service is about delivery that makes a difference; the aim is to help you create longer-term value for your business. While running your complex operational activities we will make improvements, introduce new ways of working, streamline processes, automate routine tasks, and save time and effort.
2. Shared risk and shared success
We align our goals with yours working towards a shared set of objectives, as one team, together. We explore opportunities to share the risk, with commercial arrangements that promote collaboration. As a result, you’ll feel like we’re part of your organisation, invested in shared success.
3 .Hybrid service option to suit your business needs
Some of our clients get to a point where we’ve stabilised and/or transformed the operational function, and they’re ready to take the work back in-house.
Alternatively IAM teams want to retain some autonomy and capability in house operating in hybrid mode with our managed service. We’re with you as long as you need us to get the job done.
4. Scalability and time to value
We can quickly coordinate and assemble combinations of industry, technical and market experts, advanced technology, delivery teams and processes from across the globe.
It gives you the chance to instantly gain a highly skilled, high-quality team to solve any operational or delivery challenge, the moment you need it, anywhere you need it.
5. Helping you be more focused, cost-effective with improved efficiency
Our teams are highly experienced, so they can hit the ground running to get the job done in less time.
We operate, monitor, maintain and enhance your Identity solutions enabling you to free up resources to focus on core business activities and eliminating the need for recruitment, training and retainment of Identity experts.
Build Process Security
- Identify
Secrets, Insecure Code, Open Source Vulnerabilities, Identity Security - Deploy
Code/Secret Scanning, Software Composition Analysis, IAM Analysis - PwC Added Value
Highlight developer mistakes, improve the security posture of all cloud environments, from Development through to Production.
Securing Runtime
- Identify
Non-Compliant Assets, Vulnerabilities, Anomalous Workload Behaviour. - Deploy
Runtime Detection, Threat Detection, API Security. - PwC Added Value
Runtime rulesets created by experts, coupled with Machine Learning provides clients with the most robust security posture.
Why choose us?
Accelerated service delivery
Segregation between IT & security services
Trusted Alliances & industry relationships
Cost effectiveness
Scalable continuous change delivery
Accredited Cyber Security Leader
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