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Crisis management in the age of disruption

The world is facing significant and increasingly urgent global challenges affecting individuals, organisations, governments and society, as outlined in PwC’s ADAPT framework. This age of disruption brings new complexities, opportunities, and risks for businesses. The potential for crises has intensified – driven by rapid technological change and amplified by societal expectations linked to environment, social and governance (ESG) criteria.

Over the course of the COVID-19 response we’ve seen an acceleration of these trends. And now, as businesses start to look beyond the pandemic and into recovery, our global findings show they have no intention of resting on their laurels.

Our 2021 Global Crisis Survey revealed that seven out of 10 organisations are planning to boost their investment in resilience and an overwhelming 95% of business leaders report that their crisis management capabilities need improvement.

Building on these insights we’ve outlined the ten considerations to prompt a crucial and timely discussion: why organisational leaders and crisis managers must adjust their approach for this new era.

Contact us

Melanie Butler

Melanie Butler

Partner, Digital & Forensic Investigations, PwC United Kingdom

Tel: +44 (0)7801 216737

Bobbie Ramsden-Knowles

Bobbie Ramsden-Knowles

Crisis and Resilience Partner, PwC United Kingdom

Tel: +44 (0)7483 422701

Johanna Peterson

Johanna Peterson

Manager Cyber, Crisis and Resilience, PwC United Kingdom

Tel: +44 (0)7483 416849

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