Our targets to 2022
Measuring and reporting on our progress in a transparent way is a key principle that underpins our strategy, so we have metrics and targets for each area of our Responsible business framework, aligned to our material issues and the Sustainable Development Goals.
In many cases, particularly our environmental and social programmes, the targets are largely focused on 2022 to help inspire a step-change in our performance. In other areas which are more immediately central to our business model, we’ve set shorter-term or ‘on-going’ targets to help maintain focus on delivering the outcomes faster. We review all of the metrics at least annually to ensure ongoing alignment with the strategy.
The Executive Board are updated on progress during the year, and we publish our progress in our sustainability scorecard. This undergoes limited assurance to the ISAE 3000 and ISAE 3410 standards by our external financial auditors each year.
Fair and trusted business
| Metric | Ongoing targets |
|---|---|
| Awareness of our Purpose | To have at least 80% of our staff correctly identifiy our Purpose in the firmwide staff Youmatter survey. |
Breaches of external auditor independence regulations |
To eliminate breaches of the external auditor personal independence regulations. |
Staff perception of ethical culture |
To achieve a score of at least 80% for ethical culture each year in our people survey, ‘youmatter’. This corresponds to a response of 'agree' or 'strongly agree' for the relevant question. |
ISO 27001: major non-conformities |
To avoid any major non-conformities of our ISO 27001-certified information security management system each year. |
Prompt payment |
To maintain our supplier payment days figure below 30 days, on average, in line with our reporting to the UK government. |
| Metric | 2022 targets |
|---|---|
Commercial integration |
To have sustainability criteria included in 80% of commercial arrangements (e.g. ‘requests for proposal’ documents or contracts) with key suppliers by 2022. |
Human Rights |
For 80% of our key suppliers to have a Human Rights policy by 2022. |
Social enterprise |
To spend a cumulative total of £10 million with social enterprises by 2022. |
Empowered people & communities
| Talent attraction & retention | Ongoing targets |
|---|---|
| People engagement score | To achieve a score of 80% for people engagement each year in our people survey, ‘youmatter’. This corresponds to a response of 'agree' or 'strongly agree' for the relevant questions. |
| Voluntary turnover | To reduce voluntary turnover to between 12% and 15%. |
| Graduate turnover (3 years) | To reduce turnover of our graduates during their 3 year training period to 15%. |
| High potential retention | To reduce turnover of our people identified as ‘high potential’ to 5%. |
| Employee wellbeing | Ongoing targets |
|---|---|
| Absence through sickness | To maintain absence through sickness at less than 3.5%. |
| Work-life balance | To achieve a score of 75% for work-life balance in our people survey, ‘youmatter’. This corresponds to a response of 'agree' or 'strongly agree' for the relevant questions. |
| Diversity | 2020 targets |
|---|---|
| New hire diversity: women | To increase the proportion of our new hires who are women to 50% by 2020. |
| New hire diversity: BAME | To increase the proportion of our new hires who are black, asian, and minority ethnic (BAME) to 30% by 2020. |
| Partner diversity: women | To increase the proportion of our partners who are women to 24% by 2020. |
| Partner diversity: ethnicity | To increase the proportion of our partners who are black,asian and minority ethnic to 10% by 2020. |
| Social mobility | 2022 targets |
|---|---|
| New hires: Free School Meals | To increase the number of people we hire who were eligible for free school meals to 15%. |
| Workplace experiences | To provide paid work experience places for at least 1,000 young people, cumulatively, from disadvantaged backgrounds. |
| Young people skills development | To help a total of 25,000 young people, cumulatively, to develop workplace skills through our programmes with schools and colleges across the UK. |
| Social enterprise | To support the development of 250 social enterprises through our UK-wide PwC Social Entrepreneurs Club. |
| Employee perception | For over 80% of our people to ‘agree’ or ‘strongly agree’ that we champion social mobility, in our people survey ‘youmatter’. |
| Community contribution | 2022 targets |
|---|---|
| Time spent volunteering | To collectively volunteer a cumulative 250,000 hours. |
| Skills-based volunteering | For at least 50% of our volunteering hours to leverage our professional skills. |
| Proportion volunteering | For more than 25% of our people to participate in volunteering activities. |
| Employee perception | For over 80% of our people to ‘agree’ or strongly agree’ that our community initiatives drive positive societal change, in our people survey ‘youmatter’ |
Low carbon and circular business
| Low carbon | 2022 targets |
|---|---|
| Total carbon emissions | To reduce our total operational carbon emissions (tonnes CO2e) by 40% from our 2007 baseline. |
| Travel carbon | To reduce our business travel carbon emissions (tonnes CO2 e) by 33% per FTE from our 2007 baseline |
| Energy | To maintain our energy consumption (in kWh) at 50% below our 2007 baseline |
| Renewable energy | To purchase 100% of electricity from verified renewable sources, eliminating our scope 2 carbon emissions |
| Carbon neutrality | To remain carbon neutral by continuing to offset 100% of our total scope 1, 2, and 3 carbon emissions (tonnes CO2e) as reported each year |
| Key suppliers with carbon targets | For 80% of our key suppliers to have carbon emission reduction targets |
| Circular business | 2022 targets |
|---|---|
| Paper | To reduce the amount of paper we consume (in tonnes) by 80% from our 2007 baseline |
| Water | To reduce the amount of water we consume (in cubic metres) by 50% from our 2007 baseline |
| Waste | To reduce the amount of waste we generate (in tonnes) by 75% from our 2007 baseline |
| Recycling | To reuse or recycle 80% of our waste, minimising the amount that is incinerated |
| Landfill | To maintain our zero waste to landfill status |
| Employee perception | For over 80% of our people to ‘agree’ or ‘strongly agree’ that our environmental initiatives drive positive change, in our ‘youmatter’ people survey’ |
More on our sustainability performance
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