Video transcript: ABRSM

Transcript

Dominic Knight:

ABRSM are one of the oldest exam awarding bodies for music in the world. They've been operating for about 130 years. They have royal assent and they run exams across 97 countries around the world.

Stewart Wilson:

The main issues that were facing ABRSM were quite simply, that they needed to modernise to become an organisation that was fit for the digital future.

James Halliwell:

In a world transformed by digital technology, our musicians, our teachers and our candidates all wanted us to offer digital products and we wanted to offer a much more efficient service.

Louisa Unwin:

We had just stacks and stacks high of paper stuff and we were having to key results all the time for customers.

John Holmes:

The impact on examiners has been to liberate them from that, to enable them to focus on what they signed up for in the first place.

Dominic Knight:

The solution we’ve built for ABRSM is founded on Microsoft Dynamics CE at its core.

John Holmes:

It has enabled examiners to focus much more on the reason they're there and thereby enable the candidates to have a smoother experience and a more direct connection with the examiner.

Katie Vernon:

Our approach to change really aligned with ABRSM's vision because we took a people centred approach to everything we did. We empowered the staff by working really closely with product owners to deliver a solution that worked for them. And we also put customers at the heart of everything we did.

Stewart Wilson:

When COVID struck, no one could have planned for it,and actually because of the platform, we were able to very quickly develop a solution that enabled ABRSM to deliver remote examinations.

Louisa Unwin:

We've been able to launch our digital exam, meaning that we've got examiners sitting in their homes marking our candidates, rather than travelling, so it really contributes to our strategic goals going forward to reduce our carbon footprint.

James Halliwell:

Our digital transformation with PwC represents the largest investment and operational change in our 130 year history. It’s fundamentally changed our business model.

Louisa Unwin:

PwC's support to us really started right at the beginning with our product. It was helping us to understand how we could bring it to life, get us to think outside the box, to understand how we could streamline, what we could do to help our customers.

Change of this scale is difficult to cope with and they really helped us through that.