There are a wide range of stakeholders that shape our thinking as a business, and benefit from our products and services. We engage with these stakeholders to understand their expectations and how well we’re meeting them, as well as collaborating for deeper insight and mutual benefit. We gather qualitative and quantitative input, which informs both our strategic direction and our day-to-day performance. We draw on a wide range of techniques, from simple surveys of particular stakeholder groups, to group discussions, depending on the need and objectives. And, where appropriate, we’ve established indicators to measure the coverage and quality of our engagement, and we report back to the relevant stakeholders on the results and actions we take. Our materiality matrix is an example of how we periodically engage with different stakeholder groups, and detailed case studies are highlighted each year in our Annual Report and Integrated Reporting hub.
To keep our alumni updated on PwC developments, share business insights. To celebrate their careers and contributions to the growth of the firm. To keep them connected to both the firm and one another.
To help alumni to build professional and personal networks.
To enable continued recruitment of talent to support firm growth.
Annual global Alumni feedback survey, to ensure we understand their needs and wants from the PwC programme.
Identifying new initiatives, and ensuring the alumni programme continues to deliver value, including tailoring content by business interest.
To identify opportunities to improve our services and products.
To help clients understand the importance and impact of environmental, social, and corporate governance (ESG) issues.
Managing relationships and dialogue via client teams; client satisfaction surveys; win/loss analysis.
Participation in industry and client forums on responsible business, for example, ‘Building Public Trust’ debates and awards; polls on specific topics on our webs
To support the wellbeing of our people.
To help create an inclusive and diverse workplace where everyone can thrive and feel that they belong.
To help promote the tools and opportunities that will support our people in their day-to-day roles and career progression.
To help our people understand what the Deal (our people value proposition) means for them.
To help to understand attitudes, and change behaviours relating to corporate sustainability.
To set direction for business and confirm major decisions.
Periodic engagement, such as annual people engagement survey; regular staff and partner townhalls/roadshows; People Council meetings and virtual forums; Partner & Staff Diversity Councils; regular career meetings; and quarterly Supervisory Board liaison meetings.
Regular firmwide and local communications from leadership, our People teams, and People and Sustainability networks on campaigns and specific issues, for example, inclusion topics, physical and mental wellbeing and Climate Change.
To help us to improve audit quality through better understanding of investment community expectations.
Acting as secretariat to the Corporate Reporting Users’ Forum (CRUF), and facilitation of meetings between investment community representatives and senior audit partners.
Providing insights to companies on what the investment community wants from their reporting.
To shape joint community programmes that maximise shared value.
To develop opportunities to broaden our people’s experiences within local communities.
To support charities with recruiting more people from lower socioeconomic backgrounds and helping disadvantaged communities to develop skills.
To share our thought leadership and expert insights on important issues facing clients and wider society.
Journalist interviews, briefings and wider engagement; written articles and opinion pieces; participation in conferences and roundtables; social media engagement and live events/ discussion; blogs.
Sharing our thought leadership and research through roundtables, reports and surveys.
Creating opportunities for dialogue and input to new policy on a wide range of responsible business issues such as social mobility, audit reform, and climate change.
To contribute to the evolving regulatory agenda.
Proactively engaging on expectations and concerns, for example the transition to operational separation and the Audit Firm Governance Code.
Helping to shape new regulations and standards by responding to consultations and collaborating to create a better regulatory landscape.
To inform candidates about the opportunities and career choices at PwC.
Informing candidates about career choices to widen the talent pool and access to our professions.
Mentoring students from under-represented backgrounds through initiatives like our Black Talent in Business programme.
To provide mutual support to enhance quality of service and sustainability standards in our supply chain.
To identify opportunities to collaborate on innovative solutions for sustainability.
Engaging suppliers on human rights requirements and reporting the number of suppliers with relevant policies in our sustainability scorecard.
Understanding supplier concerns; mutual support to enhance quality of service and sustainability standards in our supply chain; identifying opportunities to collaborate on innovative solutions for sustainability.
Emma Thorogood
Partner, Head of Purpose, Community and Corporate Affairs, PwC United Kingdom
Tel: +44(0)7990 563 100