Salesforce World Tour 2023 Highlights

Transcript 

This is probably one of the biggest, if not the biggest technology transformation wave that we've ever seen. AI and Generative AI is offering the promise of true personalization on a 1 to 1 scale - CRM platforms are offering even more unique specialist experiences.

We know that that's about being personal, distinctive, coherent and engaging, and when experiences combine those elements in the right balance, we know it drives revenue retention and reputation growth.

Those things of course are enabled by Salesforce and Salesforce technologies combined.

We are very good at implementing Salesforce solutions.

We bring up breadth of skills, as well as adapt across sustainability across industry sectors - as well as the technology side.

We're here today at Salesforce World Tour and we're talking to clients about Salesforce and how they can implement the technology and really speed through and accelerate their journeys.

We're a sustainability led investment manager, there's lots of ESG regulations on the horizon for businesses like us in financial services.

So using a platform like net zero cloud enables us to improve our data and our reporting.

We're really excited to be here today because we're looking at sustainable growth and actually what that means for our key insurance clients that I work with, like Rethink, where actually we helped them build this platform.

Over the last 10 months, we needed experience, we needed intelligence and we needed large-scale capability.

And that's why we teamed up with PwC in order to deliver faster and in a more effective fashion.

It's a really exciting space when you bring both the human and technology together, technology is allowing us to do these things at scale, helping us invent new business models, think about new opportunities, new revenue streams.

When you take a company like Salesforce - who is by far the leader in customer technologies and partner with a firm like PwC, who is by far the leader from a transformation perspective, we can really drive outsized outcomes for our clients.